From Potholes to Payouts: A Step-by-Step Guide to Bike Insurance Claims

Bike insurance is your safety net on the open road, providing financial protection when accidents, theft, or damage occur. But do you know how to claim bike insurance when you need it most? If you don’t, we are with 10 essential steps that show how to claim bike insurance successfully.

1. Safety First

Before anything else, ensure your safety and that of others involved in the accident. Move to a safe location, check for injuries, and call for medical assistance if needed. Next, report the incident to the nearest police station, as you’ll need a copy of the First Information Report (FIR) for your claim.

2. Contact Your Insurance Company

Notify your insurance company as soon as possible. The sooner you report the incident, the quicker the claims process can begin. Your insurer will guide you through the necessary steps and provide you with a claim number for reference.

3. Understand Your Policy

Familiarise yourself with the terms and conditions of your bike insurance policy. Know your coverage limits, deductibles, and exclusions. Understanding your policy ensures you know what to expect during the claims process.

4. Document the Incident

Gather as much information as possible about the incident:

  • Take clear photos of the accident scene, your damaged bike, and any other vehicles involved.
  • Note down the names, contact information, and insurance details of all parties involved.
  • Collect witness statements and their contact information.
  • File an FIR at the police station and keep a copy for your records.

5. File a Claim

Fill out the necessary claim forms provided by your insurance company. Include all relevant details about the incident, damages, and injuries. Be truthful and accurate when providing information.

6. Seek Repairs or Replacement

Once your claim is approved, you can proceed with bike repairs or replacement. Your insurance company may provide a list of authorized garages or repair centers. Ensure that all repairs are carried out by qualified professionals and are in line with the insurer’s guidelines.

7. Pay Your Deductible

Depending on your policy, you may be responsible for paying a deductible (an agreed-upon amount) before your insurance covers the rest of the expenses. Be prepared to pay your deductible to the repair facility.

8. Maintain Detailed Records

Throughout the claims process, keep records of all communication with your insurance company, repair bills, receipts, and any other relevant documentation. This information will be valuable in case of disputes or audits.

9. Follow Up and Be Patient

The claims process may take some time. Follow up with your insurance company to ensure that your claim is progressing as expected. Be patient and prepared for potential delays.

10. Settle the Claim

After all necessary documentation and repairs are completed, your insurance company will assess the claim and calculate the final settlement amount. You’ll receive compensation accordingly, either directly or through the repair facility.

Terms and Conditions on Bike Insurance Claims

While you can claim your bike insurance in most cases, there are certain conditions under which your bike claim will be likely rejected. Following are the conditions you should 

Situation for ClaimYou Can Claim Bike InsuranceYou Cannot Claim Bike Insurance
Accident Involving Other Vehicle– Collisions with another vehicle.– No valid insurance policy at the time of the accident.
– Hit-and-run accidents where the other party is unidentified.– Riding without a valid motorcycle licence.
– Damage to your bike due to another driver’s negligence.– Drunk or impaired riding leading to the accident.
– Accidents caused by someone else without your fault.– Reckless or intentional damage to your bike.
Theft or Vandalism– Theft of your bike.– Leaving the bike unlocked and unattended.
– Vandalism or damage by malicious acts.– Failing to report the theft promptly to the police.
Natural Disasters– Damage due to natural disasters (e.g., flood, fire).– Neglecting maintenance or leaving the bike in poor condition.
– Accidental damage due to fallen objects (e.g., tree branches).– Failing to store the bike securely in adverse weather.
Personal Injury– Injuries sustained in an accident, if you have personal injury coverage.– Engaging in illegal activities at the time of injury.
Third-Party Liability– Injury or damage caused to a third party due to your fault.– No valid insurance coverage at the time of the incident.
Riding in Restricted Areas– Riding in areas or conditions allowed by your policy.– Violating policy restrictions or exclusions (e.g., racing).
Expired Policy– When your policy is active and up-to-date.– Riding with an expired policy or lapsed coverage.

Note that as long as you make sure that you were well within your rights in case of bike damage and did not purposefully incite it, you will receive your insurance claim.


In the world of two-wheelers, bike insurance is your safety net against unexpected accidents, damage, or theft. Knowing how to claim bike insurance is an essential part of being a responsible bike owner. By following the step-by-step guide outlined in this comprehensive article, you can navigate the claims process with ease and confidence.

Remember, safety should always be your top priority in the event of an accident. After ensuring everyone’s well-being, promptly contact your insurance company to initiate the claims process. Understanding your policy’s terms and conditions, documenting the incident thoroughly, and being patient throughout the process will help you secure the compensation you deserve.

Bike insurance is not just about financial protection; it’s about peace of mind on the open road. So, whether you’re a seasoned rider or a new enthusiast, knowing how to claim bike insurance ensures that you can enjoy your ride with the knowledge that you’re covered in case the unexpected happens. Stay safe and happy riding!


Frequently Asked Questions (FAQs):

Finnable has set a required minimum age for personal loan of 21 years for individuals to be eligible for a personal loan. This ensures that applicants have reached legal adulthood and are capable of entering into a financial agreement.

Yes, Finnable understands the financial needs of young borrowers and offers personalised loan options tailored to their specific requirements. Whether it's financing higher education, purchasing essential items, or starting a business venture, Finnable provides support to young individuals seeking financial assistance.

Borrowers nearing retirement may have unique financial needs, such as retirement planning, medical expenses, or supporting their children's education. Finnable offers personalised loan solutions that consider the specific circumstances of pre-retirement individuals, helping them meet their financial goals.

Unfortunately, no. Finnable does not, at the moment, offer any loans to senior citizens. Currently, 60 is the maximum age for personal loans set by Finnable

Other than personal loan age limits, Finnable considers various other factors for determining loan eligibility. These factors may include the applicant's income, credit score, repayment capacity, and employment stability. By assessing these aspects comprehensively, Finnable ensures that borrowers across different age groups can access the loan products that best suit their financial needs. 


Amit Arora

I am a seasoned retail banker with over 21 years of global experience across business, risk and digital. In my last assignment as Global Head Digital Capabilities, I drove the largest change initiative in the bank to deliver the end-to-end digital program with over US$1 billion in planned investment. Prior to that, as COO for Group Retail Products & Digital, I implemented a risk management framework for retail banking across the group.
Finnable Logo